1. Product issue: Can the design drawings of a custom product be modified after they are confirmed? Answer: Changes can be negotiated before production begins. Once production begins, any changes may incur additional costs and delay the delivery schedule; it is recommended that customers carefully review during the design confirmation phase.
2. Logistics issue: How to package large or irregular-shaped illuminated signs to ensure safe transportation?
Answer: Use custom wooden boxes or reinforced cardboard boxes, with foam or pearl cotton used for internal fixation and padding. We will provide photos of the packaging for confirmation and recommend purchasing shipping insurance.
3. Order questions: What is the minimum order quantity? How long is the custom production cycle?
Answer: Minimum order quantity is one piece. The standard production cycle is 5-7 days, but may be extended for complex designs or during peak seasons. The specific timeline will be based on the production plan confirmed after order confirmation.
4. Payment issues: Do custom products require a down payment? What are the payment methods?
Answer: For small orders, full payment is required to initiate production. For bulk customization, the payment method can be confirmed based on the actual circumstances, and all payments must be settled before shipment. Supports TT, LC, etc.
5. After-sales issue: During installation, a few LED lights are found to be not working or parts are damaged. How should this be handled?
Answer: Please provide the customer with photos/videos of the site for confirmation. We usually provide free shipping for replacement light strips or damaged parts (within the warranty period) and offer remote installation guidance.